Return & Refund Policy

At Ambreyas, customer satisfaction is our priority. We strive to provide premium-quality fragrances and an exceptional shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within 30 days of receiving your order.
  • The product must be unused, unopened, and in its original packaging.
  • The product must be in the same condition in which it was received.
  • Proof of purchase or order confirmation must be provided.

For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, tested, or tampered with.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used perfumes and fragrances
  • Sample products and testers
  • Gift cards
  • Promotional or clearance items marked as final sale
  • Products damaged due to misuse or improper handling

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Photos of the damaged or incorrect item
  • Photos of the packaging

Upon verification, we will arrange a replacement or issue a full refund at no additional cost.

Return Process

To initiate a return:

  1. Contact our customer support team.
  2. Provide your order number and reason for the return.
  3. Wait for return authorization and instructions.
  4. Ship the item back to the address provided by our support team.

Returns sent without prior authorization may not be accepted.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on your bank or payment provider.
  • Refunds typically appear within 5–10 business days after approval.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items if they are defective, damaged, or if the wrong product was delivered.

If you need an exchange, please contact our support team with your order details and supporting photos.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
  • We recommend using a trackable shipping service, as Ambreyas cannot guarantee receipt of returned packages.

Order Cancellations

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, it can no longer be canceled and must follow the standard return procedure if eligible.